Refund Policy

Occasionally, a model fails to finish a clip because of a hardware failure, a timeout or a network disruption. Under our refund policy:

• Automated Safety Rejections: If an uploaded photo or prompt fails our automated moderation check prior to generation, no credits are deducted from your balance.

We want you to feel confident trying our platform. If you purchase your first credit pack or monthly subscription and are unsatisfied with your initial generation results:

• 7-Day Window: Email our support team within 7 days of your first purchase.

• Eligible Requests: We will issue a full refund of that first purchase back to your original payment method.

• Processing Time: Refunds are processed through Stripe and typically appear on your bank or credit card statement within 5 to 10 business days.

• Monthly Plans: You can cancel your recurring monthly plan at any time through your account settings. When cancelled, your plan will not renew for subsequent billing cycles. Remaining monthly plan credits remain active until the end of your paid billing month.

• Credit Packs: Because credit packs never expire and can be used on any current or future model, credit packs are non-refundable once generation credits have been utilized, except where required by applicable consumer protection laws or under our first-purchase guarantee.

If you experience an issue not resolved by our automatic refund mechanism, please submit a refund request:

1. Send an email to support@owntake.video from the email address linked to your Owntake account (or the email used during guest checkout).

2. Include your registered account email, transaction date, and Stripe invoice or receipt number.

3. Provide a brief description of the issue or generation failure.

Our team reviews and processes manual refund requests within 1 to 2 business days.

For any questions concerning this refund policy, please reach out to:

• Support Email: support@owntake.video

Related Policies: Terms of Service, Privacy Policy, Acceptable Use Policy.